Local Governments Service Proficiency Research

With the new local government approach, the concept of quality of life, quality of service and citizen satisfaction has become a much more important concept for municipalities. With service proficiency research, it is of great importance for the municipalities to plan for the future and the decisions they will take to assess the extent to which local governments can meet the needs, expectations, trends and demands of the citizens they are responsible for. Municipalities are considered successful as long as they can provide quality service to the citizens.

Solution Research professionals are ready to make every contribution to the creation of data that will form ideas for the decisions that municipalities will take regarding how citizens perceive the public services they offer and what are the key factors that determine the level of satisfaction of the quality of service.